Refund, and Returns Policy

We are a mobile locksmith, not a shop — there is no counter, no shipping and no RMA numbers. Refunds here are about work done and parts fitted at your door. Last updated 14 August 2026.

The service call

The service call fee covers the visit and is credited in full against the work if you go ahead. If you decline the quoted price on site, the service call is all you pay. If we cancel or cannot attend, you pay nothing.

Cancelling a booking

Cancel before a technician is dispatched and there is nothing to pay. Once a van is on the road, the service call fee applies — that is the cost the trip has already created.

If the work is not right

If something we did fails — a lock we fitted binds, a rekey does not turn, a key we cut does not work — call us. We come back and put it right at no charge. Workmanship is our problem, not yours.

Parts we supply

Hardware we fit carries its manufacturer’s warranty. If a part we supplied fails within it, we replace the part and stand the labour. Bring-your-own hardware is fitted gladly, but the part itself is between you and wherever it came from.

Ordered keys and fobs

A deposit on a special-order key, fob or part is refundable in full until the item is cut, coded or fitted. Once it is matched to your vehicle or lock it cannot be resold, and the deposit covers it.

How to raise it

Call (682) 200-6412 or email office@elitelockandkeyllc.com. Collections and revisits are arranged on the phone — we come to you, which is the point of a mobile service.